"You have a new Follower! Great News! -- thinks your reviews are Top Notch!"
And some more blah-blah and graphics, and a link to click to meet my new e-friend, --.
Actually, Yelp now gives people only three options for rating reviews: "Useful," "Funny," or "Cool." Actually, -- was an owner of a store about which I'd tried to think of something nice to say fast, although the store was about to go out of business, which it has since done. I knew the reason why the store was seldom opened, by part-timers if anybody, was that the owner and some of his family were ill; didn't know them personally enough to ask who was suffering from what. So I dashed off something like "If you're in town when this store is open, probably on a Friday or Saturday, they still have some good deals." That was many years ago; I'm surprised Yelp even displayed the review by now, but apparently -- had gone online, seen the review, and retorted that I must "dislike him personally, maybe his hair."
Yelp thinks THAT's a follower who thinks my reviews are Top Notch? ??????!!! What happens when computers are programmed to generate e-mail...apparently Yelp's system is reading all replies as raves, when in fact they may be rants!
For --, who read my review as a rant when I meant it as a regretfully qualified rave, there's some excuse...meds and all that.
And Yelp would even have some excuse for taking this interchange as support for Yelp's main thesis--that big-chain businesses are better than independent local businesses, because in a big-chain business, when somebody becomes ill, the corporation can just order somebody from a different outlet to go in and keep that store running at something like par.
Meh. There's something to be said for another independent local business moving in to take the first one's place, but Yelp didn't even debate that.
Instead, what Yelp has to tell us all, today, is that automated customer service is seriously whacked.
No comments:
Post a Comment